www.public4you.fora.pl
Forum gazetki blogowej The Public.
FAQ
Szukaj
Użytkownicy
Grupy
Galerie
Rejestracja
Profil
Zaloguj
Forum www.public4you.fora.pl Strona Główna
->
Old propositions
Napisz odpowiedź
Użytkownik
Temat
Treść wiadomości
Emotikony
Więcej Ikon
Kolor:
Domyślny
Ciemnoczerwony
Czerwony
Pomarańćzowy
Brązowy
Żółty
Zielony
Oliwkowy
Błękitny
Niebieski
Ciemnoniebieski
Purpurowy
Fioletowy
Biały
Czarny
Rozmiar:
Minimalny
Mały
Normalny
Duży
Ogromny
Zamknij Tagi
Opcje
HTML:
TAK
BBCode
:
TAK
Uśmieszki:
TAK
Wyłącz HTML w tym poście
Wyłącz BBCode w tym poście
Wyłącz Uśmieszki w tym poście
Kod potwierdzający: *
Wszystkie czasy w strefie EET (Europa)
Skocz do:
Wybierz forum
O FORUM
----------------
Statute
Notices
Problem
FORUMOWICZE
----------------
I'm new!
More about us
BLOGGOWANIE
----------------
Our blogs
Favorites
News and gossips
Your notice
The best blogs!
Your opinion
The Web
Quickly!
Competitions
News
Questions
GAZETA THE PUBLIC
----------------
Questions to redactors
Ideas
Actions The Public
News- The Public
Articles- your idea
Questionnaire
NASZE ŻYCIE
----------------
My problem- girls
My problem- boys
Life- problems
My talents
All about me
WRZUĆ NA LUZ
----------------
Graphic
Play with us!
Offtopic
Old propositions
Reading and watching
Humor
ShoutBox
----------------
ShoutBox
Przegląd tematu
Autor
Wiadomość
osiks5y2utan
Wysłany: Pią 6:09, 29 Kwi 2011
Temat postu: nike shox rivalry7Converting An Unhappy Customer I
Listen
When a customer comes to you with a complaint approximately one of your products or services, listen to them. Listen to what they are telling you, and take notes if at all possible.
The number an thing a customer wants when they have a problem is for someone to hear to them.
Allow them to vent, let them obtain it all out. Once they have unraveled their problem in full, begin to ask whichever questions you may have to obtain a full handle on the situation.
While you are listening, body language is very important. Make sure you maintain eye adjoin. This sends your customer a information that you are taking them seriously.
2. Be Empathetic
When the customer is done explaining their problem, show sincerity by effective them that you understand how they feel. Apologize on behalf of the enterprise that they feel the way they do, and acquaint them that you are committed to resolving their issue within the guidelines of your company.
By agreeable defensive in this situation
nike shox rivalry
, you are catching a wrong location and making it worse.
By having an understanding of where your customer is coming from ashore the situation, and speaking in a tranquilize intonation of voice, you tin clearly defuse the situation.
You don't by any method want your customer to become furious and reason a scene.
3. Offer a Solution.
We have all listened the statement "the customer is always right."
I don't necessarily admit with this, yet it namely major apt work toward ascertaining a solution
nike shox tl3
, even if the buyer namely in the bad. For instance
nike shox turbo vi
, you might try conference them half access.
You will understand wether or not your customer is a reiterate offender, and you can handle the situation correspondingly.
For customers who have a legitimate complaint, it is best to rectify the situation right then and there. Wether it is giving them their money behind, alternatively replacing their production.
Always quit your customer with your business card and tell them if they should ever have a problem anew, they should not hesitate to contact you quickly. This will assist them regain their positiveness in you and your company.
The cardinal goal when a customer has a grumble is to not grant the problem to snowball. Your objective ought be to defuse the situation and maintain your customer.
By handling tough situations such as these in a professional form, you will find your once complaining customers satisfied that you decided their issue, and a fashionable base adore for you.
fora.pl
- załóż własne forum dyskusyjne za darmo
Powered by
phpBB
© 2001, 2005 phpBB Group
deoxGreen v1.2 // Theme created by
Sopel stylerbb.net
&
programosy.pl
Regulamin