 Wysłany: Pon 7:47, 25 Kwi 2011 Temat postu: Cheap Sunglasses1Learning The Terms Of The Call Ce |
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| raveyard shift is work schedule from 10 pm until 6 am. Versace Sunglasses
* Night Diff (night differential) is normally a benefit payment per hour went in the cemetery shift. * Queuing is when tel calls are waiting around to be answered. When an agent hangs up, dissimilar call also comes. this can be a usual cause for anxiety. * TSR or tech support (tech support team representative) facilitates troubleshooting with tel, cable and internet products and services trying to resolve problems on the tel to discourage unwanted service calls. * CSR (customer service representative) or “agent” interacts with customers to cater details responding to answers concerning the products and also to deal with and repair grumbles. * High advantage (agents accessible) tin be a time where there's not so many calls coming in. * Dress down or fortuitous daytime is an American affair custom which is adjusted by call hearts where employees enjoy a semi-reprieve from constrictions of a formal wear code. * Floorwalkers, formally called floor support, are representatives that “walk the ground,” assisting other representatives in circumstance of questions, “sup calls” (callers that demand a supervisor) and overbreaks or long handle time. * Stations are cubicles or microcomputer units namely the agents work on. * Sup/TL for a supervisor or simply a crew lead Cheap Sunglasses, who looks later analytics and work, and characterize an instant better than deputies. * Team is a element inside the Production Floor where agents interact to obtain team scores and operation metrics. * Floor is the creation space (sea of cubicles) where call calls are obtained. * ATT could be the mean conversation time, otherwise shrieked Average Talk Time. * AHT may be the mean dealing time Fendi Sunglasses, otherwise constantly called Average Handling Time. * Service Level is the ratio of calls answered among a resolved time time. * CPH/IPH is the number of calls/inquiries per hour an agent handles. * ACW/NR namely the amount of period spent without talking to an individual asks without talking apt a buyer. * FCR could be the proportion of calls which can be entirely care for the customer’s problem (when the customer does not call back almost the same problem for a characteristic time, it can be regarded a nice resolution or FCR |
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