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customers come for the first time, customers should complete the basic file, but many customers do not want to fill, hair salon can tell the customer the benefits of complete files, such as: Your hair, your face, the design style, Hairdresser of the operation, to maintain quality of the process, clearly the next service time, tell the customer the greatest benefit is that you will be tracking services, special needs made it clear that customers will call the customer birthday you will be free to enjoy the service. So that customers usually fill out the \
businesses says it will do is the basic business requirements, customers can call or send birthday cards and show care and hair regularly send the latest information and data store activities. In addition, if presented in a special holiday gift, the customer will prepare a sense of warmth, virtually closing the store with customers feelings and communication. Activities during the discount, shall promptly notify the customer.
fact,[link widoczny dla zalogowanych], the general mind of customers all want the same price, get the best service. Fade in consumer culture, especially in mature and growing recognition of customers today, people's ideas from \The pursuit of beauty, no longer limited to simple techniques in the past services,[link widoczny dla zalogowanych], they also hope to get hair knowledge. Furthermore, young women achieve spiritual comfort standards are rising trend, the older the woman,[link widoczny dla zalogowanych], the more thought about flat over the quality of life, for women of different ages,[link widoczny dla zalogowanych], the operator shall submit the program to cater to different customers.
hair salon in efforts to improve its relationship with customers, provide customers with satisfactory services, customers will be treated as general customer satisfaction, this is an overall guiding ideology. Some excellent,[link widoczny dla zalogowanych], pioneering a strong hair salon is struggling to form a firm contract with the customer relationship and loyalty. The past, many salon customers are always treated casually, as many customers to shop only attracted by its reputation, so store managers simply do not pay attention to internal and external decoration, and no excess product, or technical support, quality of service requirements have also been reduced natural . This is the increasingly fierce competition in the market today, is very dangerous. If: Your hair salon can be the loss of 100 customers a week, at the same time receive an additional 100 customers, maybe you think that sales are still satisfactory. But this is only a \100 new customers must be put into advertising, promotion, profit sharing and other activities because as the cost of new customers to inhalation of much higher than the old ones who enjoy once again the degree of customers. Therefore, the lower the loss rate of lost customers, our management has become an important part in the customer.
second step, the hair salon to learn more about the various causes of loss caused by the customer and to identify aspects that need to be improved. For those who left the region or out of the scope of the business customers,[link widoczny dla zalogowanych], we can not do anything, but for those who have poor service, inferior products, pricing and other reasons to leave the customers high, hair salon should be alert. Hair salon should make an analysis tables to reflect the loss of a variety of reasons the percentage of customers.
third step, the hair salon should be estimated as the unnecessary loss of customers, loss of profits caused by how much. The case for a single customer,[link widoczny dla zalogowanych], the customer life cycle, as revealed by the case, that customers continue to consumption due to the formation of lifetime profits can not be estimated.
fourth step, hair salon needs should be calculated how much lower the cost of loss rate, as long as less than the lost profits, hair salon should pay this fee. Few can keep the profits of the old customers, it is worth doing.
creative development and operation of projects, service etiquette, is a hair salon permanent survival of charm. The hairdressing market competition, if only passively wait for customers to come, there is no new technology, quality service, is likely to be actively explore the source of the peer share the market, so the best way is to take the initiative to create a shop inside and outside the style, to seize more customers. But to develop new customers,[link widoczny dla zalogowanych], must have the avant-garde technologies and services, according to technology, service and store the image of open source development of the three elements of the plan.

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